Sonabet App's Privacy Policy – Your data is safe

Sonabet App (https://sonabetapp.app) is a trusted online Sports Betting and gaming platform for users in Bangladesh and around the world. We believe your privacy is a fundamental right, and protecting it is our responsibility.

This Privacy Policy applies to the Sonabet App website, mobile application, and all related services. It explains what information we collect, why we collect it, how we use it, and the steps we take to protect your data.

• This Policy applies whenever Sonabet App is accessed from any device.
• This Policy applies to account registration, deposits, betting, and all interactions on the platform.
• For third-party links or services, the respective party's own policy will apply.

Sonabet App collects only the information that is necessary. We never collect irrelevant or excessive personal data. The types and sources of information are described below.

Personal Identification Information

• Full Name, Date of Birth & Nationality
• Email address and phone number
• Residential Address
• National ID Card or Passport Number (for KYC verification)

Financial Information

• Mobile Banking Number (bKash, Nagad, Rocket)
• Deposit & Withdrawal History
• Transaction date & amount

Technical Information

• IP address, browser type, and operating system
• Device ID & Mobile Network Information
• Login time, page visits & session data
• Cookies & Local Storage Data

Sonabet App uses the information it collects solely for specific, legitimate purposes. We never use your data for unnecessary purposes or sell it to third parties.

• Account Management: To create, verify, and maintain your account.
• Payment Processing: To process deposits, withdrawals, and bonus payments.
• Customer Support: To resolve your complaints and inquiries.
• Security Assurance: To prevent fraud, money laundering, and illegal activities.
• Legal Compliance: To meet the requirements of applicable laws and regulatory authorities.
• Personalized Experience: To display offers and content tailored to your preferences.
• Platform Improvement: To analyze and improve the quality of Sonabet App's services.

Sonabet App does not typically share your personal information with third parties. However, limited disclosure may occur in the specific circumstances outlined below.

Service Providers

Only the information necessary to deliver services is shared with payment gateways, KYC verification agencies, and technology partners. All such partners operate under strict confidentiality agreements.

Legal Requirements

We may be legally required to disclose information to fulfill court orders, government directives, or regulatory demands. In such cases, we provide only the minimum information necessary.

• Information may be disclosed in connection with anti-money laundering investigations.
• To assist in the investigation of fraud or cybercrime.
• For legal requirements related to the protection of minors.

Sonabet App uses cookies to enhance your browsing experience and maintain platform functionality. Cookies are small text files stored in your browser.

Cookie Types

• Essential Cookies: Essential for the platform to function correctly. Disabling these cookies may cause the site to stop working.
• Functional Cookies: Used to remember your preferences and settings.
• Analytics Cookies: Collects anonymized data to understand user behavior.
• Security Cookies: To prevent fraud and unauthorized access.

You can manage or delete cookies at any time through your browser settings. Please note that doing so may limit certain features.

Sonabet App uses industry-leading technology and processes to protect your data. Our security framework is built across multiple layers.

• TLS/SSL Encryption: All data transfers are secured with 256-bit encryption.
• Firewall Protection: An advanced firewall system blocks unauthorized access.
• 24/7 Monitoring: Our security team monitors servers around the clock.
• Regular Security Audits: Third-party experts conduct regular security audits.
• Staff Training: All staff receive training on data protection.
• Data Backup: Regular encrypted backups are stored in a secure location.

As a user of Sonabet App, you have several important rights regarding your personal information. We respect these rights and are committed to helping you exercise them.

Sonabet App does not retain your data longer than necessary. Specific retention periods are defined for each category of information.

• Account Information: For the duration the account is active and up to 5 years after closure.
• Financial Transaction Records: Up to 7 years as required by law.
• KYC Documents: Up to 5 years after account closure.
• Cookie Data: Typically 30 days to 1 year (depending on the type).
• Customer Support Contact: Up to 2 years from the date of last contact.
• Temporarily Suspended Accounts: A reasonable period following the end of a ban.

Once the designated retention period expires, your data is securely deleted or anonymized so you can no longer be identified.

Sonabet App strictly prohibits providing services to anyone under 18. We do not collect or process personal information from minors.

• Age verification is mandatory at the time of registration.
• Age verification is confirmed through the KYC process.
• Accounts will be suspended immediately if a minor is suspected.
• Any data found to belong to a minor will be deleted immediately.

Sonabet App reserves the right to update this Privacy Policy as needed. Changes may occur due to business updates, new regulations, or technological developments.

• For significant changes, email notice will be sent 14 days in advance.
• The date of the most recent update will always be displayed on this page.
• If you do not agree to the updated policy, you will be given the option to close your account.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.

We can provide previous versions of our Privacy Policy upon request. Please contact our support team for assistance.

If you have any questions, concerns, or complaints about this Privacy Policy, please get in touch with us. Our dedicated privacy team is ready to help resolve your issue.

• Email: [email protected]
• Live Chat: Available 24/7 (accessible after login)
• Response Time: Within 48 hours at most
• Data Protection Requests: Processed within 30 days